Founding Member Pricing Policy
A Thank You for Being One of Our First Clients
As a token of our appreciation for supporting the launch of Emerald Mobile Recovery & Lymphatic Wellness, LLC, we are pleased to offer Founding Member Exclusive Pricing for a limited time.
Eligibility
Clients who enroll as Founding Members during the 60-DayFounding Member Launch Period will lock in their Founding Member pricing for as long as they maintain an active membership.
Continuous Membership Required
To retain Founding Member pricing, your membership must remain active and uninterrupted.
If a Founding Member:
Cancels their membership,
Allows their membership to lapse, or
Rejoins after the Founding Member promotion has ended,
they will return at the current membership in effect at the time they re-enrolled. The original Founding Member rate cannot be reinstated after cancellation or lapse.
After the 60-Day
Once the Founding Member promotion ends, all new memberships will be offered at Emerald’s standard membership pricing.
Example:
Founding Member Therapeutic Wellness Membership (60 minutes): $99/month
Standard Membership after the Founding Member promotion ends: $110/month
Membership Policy & Operational Details
90 minute/monthly membership includes two -appointment session booked within the month, and must be used within the month.
Sessions don’t roll over into the next month.
Members do have the option of gifting the unused appointment to a friend, or family member within the same month.
Our Commitment
Your Founding Member pricing is our way of thanking you for believing in Emerald from the very beginning. We are honored to have you as part of our wellness community and recovery for years to come.
Founding Member enrollment is available for 60 days from Emerald Mobile Recovery & Lymphatic Care , LLC’s official launch date, July 27th 2026 After this promotional period ends September 27, 2026 Founding Member pricing will no longer be available.
Be Well. Be Balanced. Be Loved.™
Credit Card on File Policy
Secure Payment Information
At Emerald Massage & Lymphatic Wellness, LLC and Emerald Mobile Recovery & Lymphatic Care, LLC, we kindly request that clients maintain a valid credit or debit card securely on file when scheduling appointments.
Keeping a card on file allows us Emerald to reserve your appointment time, support a seamless booking experience, and protect the dedicated time set aside exclusively for your care.
Your card will not be charged without your authorization, except in the circumstances outlined in Emerald’s Cancellation & Rescheduling Policy or when payment is due for services, packages, memberships, or products you have approved.
Your payment information information is securely encrypted and processed through Jane Payments using industry-standard security practices. Emerald does not store or have direct access to your complete credit card information.
Why We Require a Card on File
Maintaining a Card on File
Reserve appointment times exclusively for you.
Protect treatment times from missed appointments and late cancellations.
Simplify payment for services, packages, memberships and products.
Provide a convenient, secure and seamless checkout experience.
Allows you to focus on your dedicated time set aside exclusively for you instead of payment processing.
Our Commitment to You
Our goal is never to create unnecessary charges. Rather, this policy allows us to protect appointment availability while continuing to provide exceptional, personalized care to every Emerald client.
We sincerely appreciate your understanding, your trust and the opportunity to be part of your wellness journey.
By Scheduling an appointment with Emerald Massage & Lymphatic Wellness, LLC or Emerald Mobile Recovery & Lymphatic Care, LLC, you acknowledge that you have read and understand this Credit Card on File Policy.
Be Welled. Be Balanced. Be Loved.™
Emerald Cancellation & Rescheduling Policy
Your appointment time is reserved especially for you and is thoughtfully prepared to support your healing, recovery and wellness goals.
We kindly request at least 48 hours of notice whenever possible if you need to cancel or reschedule your appointment. A minimum of 24 hours’ notice is required to avoid a possible late-cancellation fee.
Cancellations or appointment changes made within less than 24 hours' notice may be subject to a fee of up to 70% of the scheduled service fee. Missed appointments and same-day cancellations may be subject to the full appointment fee.
Appointment Reminders
As a courtesy, appointment reminders emails will be sent in advance of your scheduled visit.Clients are encouraged to review the appointment date, time, location, and service details when the reminder is received.
Evwn with advance reminders, Emerald understands that clients may occasionally become overwhelmed by demanding schedules, health concerns, caregiving responsibilities, stress, or other personal circumstances. An appointment time may still be forgotten or misunderstood, and these situations will be approached with compassion and understanding.
One-Time Courtesty
For a client’s first missed appointment or scheduling -time mix-up, the applicable cancellation or no-show fee may be waived as a one-time courtesy. The appointment nay then be reschedule based on availability. After the one-time courtesy has been used, future missed appointments, same-day cancellations, or appointment changes made less than 24 hours’ may be charged according to this policy.
Unexpected Circumstances and Emergencies
Emerald understands that unexpected circumstances can arise without warning. Family emergencies, sudden illness, accidents, hospitalization, severe weather, transportation difficulties, or other serious situations may prevent a client from providing the requested notice.
When these circumstances occur, please contact Emerald as soon as you are safely able. A cancellation or no-show fee may be reduced or waived at Emerald’s discretion after the circumstance have been considered.
Each situation will be approached with compassion, fairness, and respect. This consideration is intended for genuine emergencies and unforeseen circumstances and may not apply to repeated late cancellations or missed appointments.
Emerald Mobile Appointments
Mobile appointments require dedicated travel time, preparation, scheduling coordination, and treatment setup reserved specifically for your visit. Because of these additional commitments, mobile appointments remain subject to the Emerald Cancellation Policy. Genuine emergencies and unforeseen circumstances will be considered with understanding and care.
By scheduling an appointment with Emerald, you acknowledge that you have read, understand, and agree to the Emerald Cancellation Policy.
Privacy and Sharing of Information
Your privacy is important to Emerald’s Massage & Lymphatic Wellness, LLC and Emerald Mobile Recovery & Lymphatic Care, LLC.
All personal, medical treatment, payment, and contact information you provide will be handled with care and maintained according to professional privacy and confidentially standards. Emerald takes reasonable steps to protect client information and uses it only as necessary to provide services, maintain treatment records, communication about appointments, process authorized payments, and coordinate approved care.
The complete Privacy and Sharing of Information Policy is provided through Emerald’s secure Jane online-booking and intake system. Clients will have an opportunity to review and acknowledge the complete policy before submitting their intake forms or receiving services.
Questions regarding the use, correction, or authorized sharing of client information may be directed to Emerald.
Photography, Video & Educational Content Policy
Respecting Your Privacy
At Emerald massage & Lymphatic Wellness,LLC and Emerald Mobile Recovery & Lymphatic Care,LLC, your privacy, dignity, and comfort are always respected.
With written permission, Emerald may photograph or record portions of your treatment for clinical documentation, educational purposes, or promotional materials.
Participate is always voluntary.
Materials may be used for:
Clinical progress documentation
Client EDucation
Professional Education
Website and Social Media
Marketing and promotional materials
Your Privacy Choices
Full Consent — Images, video, testimonials, and voice recordings may be used.
Limited Consent — Treatment photos or videos only. Your face and identifying features will not be shown.
Anonymous Consent —- No Identifying information, name, or facial images will be used.
Your Choice Matters
Choosing not to participate will never affect the quality of care you recieve.
You may also revoke your authorization in writing for future use at any time.
For clients who agree to participate, a separate Client Consent & Release for Marketing, Educational, and promotional Content form will be reviewed and signed before any photographs, videos, or testimonials are used.
Images or videos are never taken or shared without your knowledge and written consent.
Your comfort, privacy, and confidence remain our highest priorities throughout your care.